Why it matters
The ServiceNow angle is useful because it comes from the customer and enterprise-operations side of the market rather than from social chatter.
Tokenmaxxing read
It treats tokenmaxxing as a possible hype-cycle metric: impressive-looking consumption that can drift away from quality, governance, and actual workflow improvement.
Source takeaway
A strong source to cite when the site needs balance against the idea that more agent or model usage is automatically better.

